Refunds and Returns
At North Country Flies we want all of our customers to be 100% happy with their purchases. Therefore, we offer a full refund service as long as the items are unused and undamaged.
As such if you need to return an unused item to us, you can do so within 14 days of receiving it. The returned items must be unused and with all original packaging, tags & labels. Note – we won’t issue a refund if the product has been used, damaged or tampered with. This does not affect your statutory rights.
If you cancel your order within the 7-day cooling off period under the Distance Selling Regulations, or if you are returning a faulty product or a product sent to you in substitution or error, we will refund any standard delivery charges that you paid, but not any charges for enhanced delivery services such as Timed next day. If you return a product in any other circumstances we don’t refund delivery charges.
North Country Flies
13 St Hilda’s Terrace,